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Your Rights and Our Rules, Clearly Stated

The legal terms on this page set out what you agree to when you use baji 9 and what we commit to in return.

Account TermsPrivacy & DataEligible RegionsWallet RulesPolicy Updates
baji 9 Your Rights and Our Rules, Clearly Stated
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a data request, or a dispute you want to raise formally, the fastest route is live chat — our support team handles policy questions alongside account help. For written correspondence or formal requests, email is the right channel. We aim to respond to policy-related queries within one business day, though complex data or account requests may take longer depending on what verification is needed from your side.

Live Chat Open the chat icon from any page on baji 9. Describe your policy or account question and our team will route it to the right person on the same session.
Email Support Send formal requests — data access, account closure, policy disputes — to our support email. Include your registered account number so we can locate your record promptly.
Account Help Centre The help section inside your account dashboard covers common policy questions including wallet limits, verification steps, and how to request a data export.
DATA AND ACCOUNT SECURITY

How We Handle Your Account and Data

Security and data handling are not afterthoughts here — they are built into how the platform processes every transaction and account action. Here is what that looks like in practice across the four areas that matter most to you.

Data We Hold We store the account details you provide at registration, your transaction history across bKash, Nagad, and Rocket, and your session activity. We do not sell this data to third parties.
Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.
Account Security Your account is protected by password authentication and an OTP sent to your registered mobile number on each login. Never share your OTP — our team will never ask for it.
Requesting Changes To update your registered details, close your account, or request a copy of your stored data, contact us via live chat or email with your account number and a valid ID.

Questions About Legal Terms Answered

These are the questions we get most often about our legal terms and account policies. If yours is not here, reach us through live chat or the help centre inside your account.

Account opening is open to adults in regions where the platform operates. Eligibility depends on your local law — access is not available where online gaming is prohibited under applicable legislation.

We retain transaction and identity records for the period required by our data retention policy, then delete them. You can request a copy of your stored data before closing by contacting support.

Yes. Raise the dispute via live chat first — most are resolved at that stage. If not resolved, you can submit a formal written complaint via email, and we will acknowledge it within one business day.

We post a notice at the top of this page whenever terms are updated. Continuing to use your account after the posted date means you accept the revised version. We recommend checking periodically.

No. Payment details you use — bKash, Nagad, or Rocket numbers — are used only to process your transactions and verify your account. They are not passed to any third party outside that process.

The governing jurisdiction is stated in the full terms document linked in your account dashboard. Access and eligibility remain subject to your local law regardless of which jurisdiction governs our terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.