Reference

Terms That Govern Your baji 9 Account

These terms set out what you agree to when you open and use a baji 9 account — covering deposits via bKash, Nagad or Rocket, how we settle disputes, and what we expect from you.

Account EligibilityWallet & Payment RulesDispute ProcessAccount Suspension PolicyJurisdiction Notice
baji 9 Terms That Govern Your baji 9 Account
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned incorrectly, our support team can walk you through the relevant policy. Reach out through any of the channels below — we handle terms-related queries the same way we handle account and payment issues.

Live Chat Start a live chat session from the account dashboard. Terms and account-action queries are handled directly by our support agents.
Email Support Send a detailed message to our support address for written records of your query. Useful when you need a documented response about a specific clause.
Help Centre Our help centre carries plain-language summaries of key policy sections, including account suspension rules and the withdrawal verification process.
HOW WE OPERATE

How baji 9 Applies These Terms

We enforce these terms consistently across all accounts. Here is how we handle the areas that matter most to you — from account security to how long we keep your data.

Account Security

Your account is protected by OTP verification on login. If you suspect unauthorised access, use the account lock option in settings and contact support immediately.

Data Retention

We retain your account and transaction records for as long as required by applicable law and our internal compliance obligations. You may request a summary of your data via support.

Requesting Changes

To update personal details or request account closure, go to account settings or contact support in writing. Identity verification is required before we process any change.

Policy Updates

When we revise these terms, we post the updated version with a change date and notify you through your registered account before the revision takes effect.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work in practice — covering eligibility, payments, account actions, and your rights.

You must be of legal age in your jurisdiction and located in a region where accessing our platform is permitted by local law. Eligibility is your responsibility to confirm before registering.

Keep your bKash transaction ID and contact support via live chat. We will cross-check the transfer against our payment records and resolve the discrepancy, usually within one business day.

Yes. We may suspend or close an account if we detect a breach of these terms, suspected fraud, or activity that conflicts with our compliance obligations. We will notify you unless prohibited by law.

Submit a data request through our support team in writing. We will verify your identity first, then provide a summary of the account and transaction data we hold, in line with applicable law.

Applicable law depends on your location and the eligible region through which you access baji 9. These terms do not override local law, and we recommend independent legal advice if you are uncertain.

We post the revised terms with a clear change date and send a notice to your registered account before the update takes effect. Continuing to use your account after that notice means you accept the changes.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.